Contact WebScrap
One address, read by the people who run the API. Write to us and you get an answer from someone who can change something, not a ticket number.
Write to support@webscrap.com
Support, sales, invoicing, security reviews and data requests all go to the same address: support@webscrap.com.
- Support and technical questions: include your account email and, if you have one, the request identifier from the response header.
- Enterprise paperwork: the DPA, the security questionnaire or the invoice details your procurement team needs. The plan itself is on the pricing page.
- Security review, DPA and data residency: ask for the current documentation pack and we send it as it stands today.
- Privacy requests: access, correction and deletion of your own data go to the same address and are handled within 30 days.
We answer by email during business days. Scale carries a four business hour response commitment and Enterprise adds a named technical contact.
We do not run a contact form
A form adds a field between you and an answer, and it hides the address you would write from. Email is the address, so use your own client, keep your own copy and attach whatever you need.
Some answers are already written down
- The data scraping FAQ covers legality, blocking, cost, ownership and retention.
- The web scraping api python docs cover endpoints, parameters, response shape and error codes.
- The best web scraping api pricing page covers plans, limits, yearly billing and what happens at the limit.
- The enterprise web scraping page covers single sign on, roles, audit log, DPA and data residency.